Best Plumbing Service Software Providers for 2023

The best plumbing service software is Housecall Pro, thanks to its easy-to-use interface for managing bookings, massive feature catalog, and built-in marketing functionality. ServSuite by FieldRoutes and GorillaDesk also scored highly in our research, making them excellent alternative options for your business.

Whether you're looking to get started with field service software or just want to switch providers, we're here to help. The field service software platforms listed below are designed to help achieve smooth operations for your staff and customers, in every way possible, including integration with QuickBooks Online, and we've got the research-backed insights to help you find the right one for you.

In this guide, we'll cover our top picks for plumbing service software and help you understand that sometimes the industry-specific choice isn't always your best option. When you're ready to compare providers by price, just use our handy quotes form.

In This Guide:

• What Is a Plumbing Software?
• Top Plumbing Service Software Providers
• Do I Need Plumbing Specific Software?
• Our Research and Testing
• Verdict: What Is the Best Plumbing Service Software?
• FAQs

Plumbing service software will help keep your team informed and on form, so you can guarantee excellent service every time. The right plumbing software will be an all-in-one hub for your business processes. From scheduling and dispatching technicians to accepting payments in the field, you’ll be able to handle everything with just a few clicks (or taps).

With the US plumbing industry worth $124 billion, it's important to ensure you're running your business as smoothly as possible, which plumbing service software can play a vital part in.

Take a look at the table below for the key pros and cons of the top plumbing service software, so you can see how they stack up against each other before you make a decision and read on for our in-depth research and reviews on top providers:

What Is a Plumbing Software?

Plumbing software is an online tool used by plumbing service companies to organize, automate, and streamline day-to-day business operations, like booking appointments, scheduling and dispatching plumbers, and invoicing and quoting clients.

The overall goal of this kind of software is to improve productivity and efficiency across your business, freeing you up to focus on more big picture decisions rather than the nitty gritty details of your plumbing company.

Beyond plumbing service software, there are other industries that have use for field service platforms like the ones listed below, including lawn care, pool, and HVAC service.

Check out our field service software pricing guide for more information

Housecall Pro – Best overall plumbing service software

Housecall Pro is the best overall plumbing service software for a lot of reasons. This robust, popular software will be able to manage nearly every aspect of your plumbing business from a single, comprehensive platform. Housecall Pro can handle the workload of any sized company, all while making it fundamentally more productive, thanks to a wide range of helpful features.

In our research, Housecall Pro was the clear favorite, scoring highly across all features categories, notching 5/5 in schedule and dispatch and invoicing. Housecall Pro also has great customer support, scoring a 4/5 in our research, thanks to channels including email, phone, and live chat.

Editing a service in Housecall Pro
Image: Tech.co testing

The only ding against Housecall Pro was the lack of 24/7 coverage, although the hours are quite generous, particularly on weekdays.

Housecall Pro pricing

Housecall Pro offers three different pricing plans: Basic, Essentials, and Max. Unfortunately, Housecall Pro does not offer a free plan, but you can take advantage of the 14-day free trial if you want to try before you buy. Here's how those pricing plans match up against each other:

ServSuite by FieldRoutes – Best training features

ServSuite is definitely a solid competitor to Housecall Pro for the top spot. It took the top spot for training features, offering an entire ServSuite University that encourages eight hours of live, interactive training before getting started.

As for the rest of our research, ServSuite scored 5/5 in invoicing and respectable 4/5 for schedule and dispatch, which should be able to hand the majority of your plumbing service needs. ServSuite even scored a 5/5 in customer support thanks to the fact that support is available 24 hours per day, six days a week.

However, there is a reason ServSuite Pro came in number two. The mobile app is a bit rough around the edges, particularly compared to Housecall Pro, and you could be looking at potentially much higher prices to get your business set up with ServSuite.

ServSuite Pro pricing

ServSuite's pricing is available on request, so to find out exactly how much it'll cost your business, you'll need to get a quote.

However, if you want an indication of how much ServSuite might cost, then you can look at the prices that used to be charged prior to ServSuite's acquisition. The Starter plan used to cost $126 per month, the Plus plan used to cost $186 per month, and the Pro plans used to cost $339 per month. ServSuite was acquired in 2021 so these prices will likely have changed, but we imagine they aren't likely to have gone down to below Housecall Pro's starting price of just $49/month.

There was no free plan with ServSuite Pro, and you won't get a free trial to test out this service for yourself before you buy. What you can get, is a free demo from the company, so you'll get information from an expert before making your decision.

GorillaDesk – Best value service software

We love a clever brand name at Tech.co and GorillaDesk definitely caught our eye. It's more than a funny name, though, as GorillaDesk really offers a lot, particularly when it comes to value, with the lowest pricing plans on this list, and excellent savings opportunities for small-sized teams.

In our research, GorillaDesk scored a 5/5 in both invoicing and schedule and dispatch feature categories, just like Housecall Pro. This provider also offers 24/7 support and email, phone, and live chat, netting it a 5/5 for customer service in our research. The pricing is varied and affordable too, which is attractive for businesses of all sizes.

The biggest ding against GorillaDesk that kept it out of the top two spots is its online customer booking features, which scored a 3/5 in our research. You can't take advantage of real-time booking or Book via Google, which could be a dealbreaker for businesses that want to be able to eliminate some steps when it comes to the booking process.

GorillaDesk pricing

GorillaDesk trims down the pricing options a bit compared to Housecall Pro and ServSuite, only offering two plans for potential users: Basic and Pro. The Basic plan starts at $49 per month and the Pro plan starts at $99 per month.

Those prices may seem low, but GorillaDesk pricing is based on the number of routes. Subsequently, if you want more than one route, you're going to have to pay more per month, with customized pricing kicking in at ten or more routes.

FieldEdge – Good invoicing features

Like many of the options on this list, FieldEdge excels substantially when it comes to features, scoring 5/5 in scheduling, dispatching, and invoicing, respectively. For invoicing in particularly, FieldEdge is a solid option, allowing users the ability to do automated and batch invoicing, while also providing reminders, tracking, and templates for invoicing.

This means it can keep pace with the likes of Housecall Pro and GorillaDesk when it comes to features. Even customer support is pretty solid with a 4/5 in our research, offering phone, live chat, and email, along with plenty of tutorial videos.

FieldEdge has two problems, though. First off, the mobile app is a mess. Despite offline capabilities, users report regular connection problems and a generally difficult to use interface. That, combined with the lack of a rating tool for online customer booking means that FieldEdge remains lower on this list, particularly with the lack of publicly available pricing.

FieldEdge pricing

Unlike many providers on this list, FieldEdge unfortunately does not provide publicly available pricing. As a result, the only way to know exactly how much FieldEdge will cost your business is to reach out to the sales team and get the customized quote from them.

WorkWave – Good for growing businesses

WorkWave is great for growing businesses because of its flexible pricing and robust training options. The provider is established in the business (founded in 1984) and has the resources to handle small businesses and enterprise-level organizations with aplomb.

Not to get too repetitive here, but WorkWave knocks scheduling, dispatching, and invoicing out the park with its feature set, scoring a 5/5 in all categories, which means it easily competes with other top options on this list. Given its status as a larger company, the customer support is sold too with a score of 4/5 thanks to live chat, phone, and email functionality.

Unfortunately, WorkWave received one of our lowest scores for online customer booking with a 2/5, largely due to a lack of overall functionality. You can't upload images, you can book in real time, and as far as we could find, you could book via Google. On top of that, the WorkWave mobile app leaves a lot ot be desired, with limited functionality and lower ratings in the Google Play Store.

Managing payments in WorkWave
Image: Tech.co testing

WorkWave pricing

FieldEdge and WorkWave are on the same wavelength here, as WorkWave does not provide publicly available pricing for potential users. The only way to know how much WorkWave costs is to reach out to the provider on its website to get a tailored estimate for your business.

Jobber – Good for ease of use

Users have reported that installing Jobber saves them up to seven hours per week, thanks to features that keep team members and field technicians ready and raring to go. On top of that, the easy-to-use interface has reviewers raving that it isn't difficult to figure out, even as a beginner.

Our research backs that up, as Jobber scored a solid 5/5 in schedule and dispatch, although notched a mere 4/5 in invoicing, which puts it slightly behind other options like Housecall Pro and WorkWave. The mobile app is really easy to use, though, with more than 100,000 positive reviews on the App Store.

The customer support is the weak spot for Jobber, though, as it doesn't offer 24/7 coverage and doesn't provide email channels for communication, so you'll have to get in touch via phone or live chat. There's also no real-time booking available, which helped it to a mere 3/5 in the online customer booking category.

Check out our in-depth Jobber review for more info

The scheduling page on Jobber
Image: Tech.co testing

Jobber pricing

Back to the publicly available pricing plans! Jobber offers four different options: Core, Connect, and Grow. Unfortunately, Jobber also does not offer a free plan, but it does provide a 14-day free trial, much like Housecall Pro, so you can test out the service before you make a financial commitment. Check out the pricing plans and their features below:

KickServ – Good dedicated plumbing software

Don't try to use KickServ for any industry other than plumbing, as it's the only industry-specific option on the list, making it a go-to if you want to make sure you're getting access to expert plumbing features.

KickServ has a lot going for it that others on this list don't have. For one, it offers 24/7 customer support via phone, live chat, and email, so you'll always be able to get in touch no matter what the problem, netting the provider a 5/5 for customer service. On top of that, it offers a free forever plan, which allows for up to two users. Some providers on this list don't even have a free trial, so this is a big boost.

Of course, it's not all sunshine and rainbows. KickServ suffers from some not great online customer booking features, as it lacks real-time booking, book via Google, and customer rating tool functionality, which meant the provider received a very low 2/5 in the category. Still, with a solid free plan, KickServ could be the best option for small businesses in need of some savings.

The customer profile page on KickServ
Image: Tech.co testing

KickServ pricing

KickServ offers the most pricing plans in the bunch with a total of four: Lite, Standard, Business, and Premium. KickServ is also the only plumbing service software provider on this list that offers a free plan, which allows for up to two users. Features are naturally limited, but you will get access to estimates, invoices, and jobs functionality, so it's a great place to start for smaller business. Here's how those plans look compared to each other:

Do I Need Dedicated Plumbing Software?

While it might seem like a field service software that caters specially to plumbing services would be better equipped to handle your particular business needs, our research found that industry-specific service providers are often lacking in some serious ways, whether it be features or customer support, due to these software programs being run by less-established, niche companies. We did consider these companies in our research but found that they weren't up to scratch.

Subsequently, we'd like to, again, recommend the providers above, as they typically offer more features, better customer support, and more comprehensive mobile apps than industry-specific solutions. Don't believe us? Check out our other industry pages for cleaning, and pest control service software, as well as others mentions above.

How We Research Plumbing Service Software

Some websites simply aggregate plumbing service software into a list and provide you with information about those particular providers. Not us, though. At Tech.co, we aim to provide you with actionable information that is based on rigorous research performed by our expert team. We concretely compared 18 providers with scores based on a myriad of metrics. Here are those metrics:

• Online customer booking – whether or not you can use a service to book appointments online via a website or Google
• Schedule and dispatch – how many features the service offers for scheduling and dispatching field technicians to a job
• Invoicing – what kind of invoicing features are available for quoting, estimating, and accepting payments
• Mobile app – whether or not a service has a mobile app and how its rated on the app store
• Customer support – how available a service's customer support team is and what kind of channels they are available through

If you want to learn more about the process by which we rate and rank business software providers, take a look at our in-depth research guide for more information. You can also check out reviews for other field service management software providers that aren't on this list, including RazorSync, ServiceTitan, and Verizon Connect.

Frequently Asked Questions